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VAI Notifier™ for IBM Lotus Notes

Developed by PSC Group

VAI Notifier for Lotus Notes provides click-to-call functionality from IBM Lotus Notes and Notes-based applications. It produces screen pops on inbound calls, which allows quick access to specific contact and account information.

Features and Benefits

• Delivers a single, personalized notification of an impending interaction with a customer.
• Keeps calls from your most important customers from being overlooked or simply forgotten.
• Improves operational efficiency and productivity by reducing time spent with cumbersome systems or from failure to record call information.
• Helps balance available time to ensure that the right of amount of time is spent on the right customers.
• Leverages your investment in hosting products and services from BroadSoft.

Installation and Requirements

The only requirement is a Notes-compatible environment.

Support

Because there is a wide variety of Notes environments and VAI Notifier requires customization, implementation is only provided as a service from and supported by PSC.