BroadSoft Marketplace

VoIP AddOn for ACT!

Developed by VoIP AddOn

VoIP AddOn presents the first-ever mashup of ACT!, CRM and BroadSoft.

VoIP AddOn seamlessly integrates ACT! by Sage with BroadSoft's BroadWorks^® platform, enabling call-management capabilities within ACT! for BroadWorks end-users. ACT! is the number-one-selling contact and customer management solution globally with more than 2.8 million registered users.

Features and Benefits

• Automatic screen pops from ACT! based on caller ID. Saves time for the end-user by automating the process of locating the customer record in the database; enhances the customer experience.
• Call history is automatically embedded into each ACT! record. By capturing interaction data in real-time and automatically logging the call, there is a complete snapshot of the customer's interaction with the company.
• Take notes during/after the call and create a follow-up activity from one screen. Allows dynamic data entry so key points are not lost and follow-up activity is ensured.
• Click-to-call directly from the ACT! database. Saves time dialing the phone and guarantees correct digits are dialed.
• Integrating CRM with business-grade telephony converts a process to a system that improves efficiency, mobility and cost savings.

Installation and Requirements

• ACT! 2006 or later
• BroadWorks Release 14, and client call control enabled.
• The application is smaller than 1 MB.

Support

For support please call 1- 888-411-addon (2336) or +1-480-751-4070.