Salesforce Connector
The “BroadSoft / Salesforce Connector” seamlessly integrates a users telephony capabilities with one of the most respected business productivity tools, Saleforce.com CRM.
$179.00
per user
ABOUT THIS APP
Salesforce Connector
The Salesforce Connector provides an unparalleled way for users to communicate with customers and business partners by enabling users to access advanced voice features from within their Salesforce.com account. For incoming calls, the application retrieves and displays that caller’s contact record information. The user can then determine the best person to help that individual by either answering the call or forwarding it to a more appropriate person directly from their desktop. Placing outbound calls are just as easy, simply click on the contact name to place the call.
Screen pop on incoming and outgoing calls from CRM records
Click-to-dial from within the Salesforce.com user interface
Click-to-answer from within the Salesforce.com interface
Make outgoing calls from within the Salesforce.com user interface
Notification if a new contact needs to be created
Call records automatically stored in the notes section of Salesforce.com
Call control such as hold, transfer, conference, cancel and hang up from within the Salesforce.com user interface
Coming soon: Speak to text translations, which will be stored in the notes section
What type of support is available from Ingenius?
Email support@ingenius.com
Windows XP with Service Pack 2
Pentium 3 (or equivalent)
1GB RAM
40 MB free disk space for application install and data
Microsoft .Net Framework 2.0
One of:
Windows XP 32-bit SP3 Professional Edition
Windows XP 64-bit SP2 Professional Edition
Windows 7 32-bit Enterprise Edition